Privacy Policy-
At Specific Home Services, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services. By using our services, you consent to the collection and use of your data as described in this policy.
1. Information We Collect
We collect personal information when you use our services, including but not limited to:
- Personal Identification Information: Name, email address, phone number, billing address, and payment details.
- Service Interaction Data: Details of the services you request, your preferences, and communication history with us.
- Website Usage Information: IP address, browser type, device information, and cookies used to enhance your experience on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process your orders, manage your bookings, and deliver requested services (e.g., cleaning, pest control, relocation).
- Customer Support: To respond to inquiries, provide assistance, and resolve any issues you may face.
- Communication: To send service confirmations, reminders, updates, and promotional offers (with your consent).
- Improvement of Services: To analyze trends, improve our website, and customize your experience.
- Legal Compliance: To comply with legal requirements and enforce our terms and policies.
3. How We Protect Your Information
We take the security of your personal information seriously and implement the following measures:
- Data Encryption: All sensitive information, including payment details, is encrypted to prevent unauthorized access during transmission.
- Access Control: Only authorized personnel have access to your personal information, and they are required to protect it under confidentiality agreements.
- Secure Storage: Your personal data is stored securely, protected by firewalls and other security measures.
- Regular Audits: We regularly review and update our security practices to ensure that your information remains protected.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties under the following circumstances:
- Service Providers: We may share your data with third-party service providers (e.g., payment processors, delivery companies) to facilitate the delivery of services.
- Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations or respond to valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect information such as your IP address, browser type, and usage patterns. You can control cookies through your browser settings, but disabling them may affect certain features of our website.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal data, subject to applicable laws and service requirements.
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to remove the information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we make significant updates, we will notify you through our website or by email. Please review this policy regularly to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Specific Home Services
26, Kacharkanahalli, St. Thomas Town Post, Hennur Main Road, Bangalore – 560 084
+91 9686 078 666